Tongue Tied?

Ever been tongue tied?

Prospect picks up , you say hi . . . and completely blow it!

Blah blah , marbles stuck in your mouth . .
What do you do?

DON'T PANIC  ( you have a towel right? )

Believe it or not blowing it in the first few seconds of a call , can actually help you - What???
Yes, it can, everybody has a human side. Hearing somebody fumble tugs at the heart strings and on some unconscious level creates an emotional connection. Hard to imagine , but I have seen it happen time and time again.

Or you make it through the first part of your call only to have a question asked that you have no clue how to answer. This is important , if this happens and you cannot answer a question , don't even try -
Put the caller on hold -
Here is how  - this simple statement " HOLD PLEASE" notice I did not say can you ? or would you mind? I said " HOLD PLEASE" simple to the point and courteous - Once you have the guy on hold find someone in your office to get the answer -

What if everyone is busy?

Get back on the line and tell the truth, " I don't know" there is nothing wrong with that statement,
" let me check into that for you" - people will thank and bond with you , because you're honest with them!
Goes back to an earlier blog post - Stay honest with your calls, don't put lipstick on a pig!

If you find yourself having to lie or exaggerate on the phone - Run from that office!!

Back to tongue tied, if for some reason you get back on and are still blowing it , stumbling , stuttering , using a ton of crutch words ( Ahh , ) - Put the guy on hold and turn the call -
Take a walk outside, get some air - it will help trust me.

Being tongue tied is a very natural and normal occurrence - the less you let it bother you the better - Time heals all wounds - the more you call and talk the easier it gets!
Cheers

Dave